GIOVENTÙ, PRIVACY SHIPPING, CANCELLATION, RETURN AND PREVENTION POLICIES
GIOVENTÙ is aware of the importance it represents to our customers, the use we give to your personal information. We appreciate your trust, so we will treat it with due care and prudence. We receive and store all the information that you enter on our website, or that you provide us by any other means. We use this information to respond to your requests, customize your future purchases, improve our stores and get in touch with you. A policy of retention and elimination of unnecessary data will be developed, the amount of stored data and the retention time will be reduced to those that are necessary for commercial, legal or regulatory purposes. The information about our customers is a fundamental part of our business, and we do not participate in the business of selling this information to third parties. For your safety, GIOVENTÙ website has the https security system.
- SHIPPING TIMES POLICY
GIOVENTÙ will send the products once the cancellation of the prepaid order by the customer has been confirmed. Payments will be made in the name of SESFAM UNISALUD Cía. Ltda. Shipments are guaranteed by contracts with logistics services.
Gioventù must ask the customer for a fixed telephone number of the address location where the product will be delivered and confirm that the beneficiary of the product actually works or lives there. The delivery of the product must be door to door. For no reason should delivery be made in a different place than previously agreed.
Nationwide deliveries will be made through the Cargo service of logistics companies. Your shipping fee and delivery time will be the one established by the hired logistics Cargo service.
- CANCELLATION POLICY
Customers can cancel orders for cosmetic products from their mobile device, tablet or computer, before entering the shipping process. For this purpose, the page has a check box, prior to using the purchase confirmation with the PAYMENTEZ payment button. In the case of handling the system of payment by deposit or bank transfer, this process does not apply.
- RETURN POLICY
If you request to return a defective, damaged, broken or incorrect product, we can only replace it with an identical one and in good condition, if your claim is established at the time of receipt or within a maximum period of 7 days. All products must be returned with original documentation and packaging (invoices, boxes, instructions, etc.). Those who do not meet this requirement will be rejected. The return of any product to which the quantity has been modified, damaged or altered in any way its characteristics after delivery, will not be accepted.
- PREVENTION POLICY
If you are a carrier of a dermatological disease, it is recommended to consult with your doctor before using the products.
If you have an undesirable skin reaction, stop using it and consult your doctor.
The use of Gioventù products are the sole responsibility of the user.
By making the purchase you acknowledge having read and accepted the policies and practices described in this Gioventù Policies Notice.